Writing the Perfect Airbnb Welcome Guide
September 18, 2026 · 4 min read
A good welcome guide is the host's most profitable tool: it answers questions before they're asked and improves the stay experience. Here's everything it should contain to be truly effective.
The essential information
The guide should cover everything a guest needs for an independent stay. Send it as soon as the booking is confirmed.
- Wifi: network name and password
- Check-in and check-out: times and procedure
- Exact address and access to the property
- How the key appliances work
- Parking, transport and nearby shops
- House rules and waste disposal
- Contact and what to do in case of a problem
Make it pleasant and clear
An overly long guide is discouraging. Get to the point, use headings, lists and a few photos. Add your real local recommendations, they're always appreciated.
A complete welcome guide sharply reduces message volume. And when a question comes up anyway, AirReply answers it automatically from those same details, on WhatsApp, in the guest's language.
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AirReply is the AI assistant that answers your Airbnb guests on WhatsApp, in their language.
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