Keeping Your Superhost Status: The Key Role of Response Time
August 7, 2026 · 5 min read
The Superhost badge reassures guests and improves your visibility. But it's earned and kept at each quarterly assessment. Response time and rate play an often underestimated role. Here's how to secure your status.
The Superhost criteria in brief
To be a Superhost, you generally need to keep a high overall rating, a low cancellation rate, a good number of stays, and above all a response rate of at least 90% on new messages.
These criteria are assessed regularly. Slipping for a single quarter can cost you the badge.
Why the response rate is tricky
The response rate is calculated over a 24-hour window. A message received at night, during your holidays or a busy day, and missed, drops the statistic.
The more listings you manage, the higher the risk: messages multiply and arrive at all hours.
How to secure a high response rate
Anticipate with a complete welcome guide, use saved replies, and above all never leave a message unanswered for more than a few hours.
Automation is a safety net here: an assistant that instantly answers common questions ensures the 24-hour window is never exceeded, even when you're unavailable.
Keeping your Superhost is above all about never leaving a guest without a reply. An assistant like AirReply answers for you in one second on WhatsApp, which protects your response rate and your status, with no daily effort on your side.
Answer your guests in 1 second, 24/7
AirReply is the AI assistant that answers your Airbnb guests on WhatsApp, in their language.
Discover AirReply